Refund & Cancellation Policy

Cancelling your subscription

• You can cancel anytime from the Subscription page in your account (Manage billing), or by emailing us.
• When you cancel, your plan stays active until the end of the current billing period — you keep everything you’ve paid for until then, and you’re not billed again.
• Your projects, history, and any issued sign-off certificates remain accessible on the Free plan after a paid plan ends, subject to Free-plan limits.

Refunds

• We offer a 14-day refund on your first payment for a plan if you’re not satisfied — just contact us within 14 days of that charge.
• Renewal payments (the start of a new monthly or annual period) are generally non-refundable, since you can cancel beforehand to avoid renewing. If a renewal caught you by surprise, contact us — we review these case by case and are reasonable about it.
• Refunds are issued to your original payment method by Paddle. Because Paddle is the merchant of record, your receipt and any refund will appear under Paddle’s name.

How to request a refund

Email support@usertack.com from the address on your account, with your order or receipt reference. We’ll confirm and, where eligible, process the refund through Paddle promptly. Buyers can also contact Paddle directly via the receipt they receive.

Clients & reviewers

Clients and reviewers never pay to use Tack — only the designer subscribes — so this policy applies to designer subscriptions only.

Questions

See also our Terms of Service and Privacy Policy, or email support@usertack.com.